Being a technology company we love to use technology to improve our internal processes and communication. I recently had the opportunity to get hands-on with the Raspberry Pi.
After moving into our new Brisbane office last year I had been thinking about a new phone system. With the new year and a few more team members the project suddenly had some urgency. We needed a lightweight, low-power solution and the new Raspberry Pi fit the bill perfectly.
The build process was surprisingly simple. There is a project called RasPBX where you can download a pre-compiled SD card image which contains the special Linux distribution Raspian along with Asterix and FreePBX. This meant that once the card was imaged, setup was as simple as inserting the card, powering up the Pi and logging into the web interface. The real complication was setting up Asterix to behave nicely with our Australian VoIP provider; anyone who has ever used Asterix will know it’s not a simple out-of-the-box solution. Many configuration attempts later and we were up and running.
As you can see from the photo above we have Cisco IP desk phones which are ironically much, much bigger than the new Raspberry Pi PBX to the right. These IP phones were quickly pointed to their new host and outbound calls were happening. We also have software phones on our laptops and apps on our iPhones so we can make and receive calls when away from the desk. Speaking of receiving calls, inbound routes were also setup so the right person gets the call and after hours calls give our customers the opportunity to leave a message.
Phone systems are not often the topic of blog posts from a digital marketing company but this technology means we can pipe in VoIP and web based telephonery services, improve our communication, reduce our overheads and pass the savings onto our customers. Something we’re all about!