Focus on: our Support team

5 minute read

It’s been a year since we last ran a series of blog posts about our most valuable asset: our staff. An awful lot has changed here in the last year – not least we’ve doubled the size of our office and the team has grown considerably! The support team has some new faces for you all to get to know:

These are the people you’ll speak to when you contact us with your digital marketing questions. At we pride ourselves in giving our customers the best service and our phones are always answered by a member of our full time staff. All of the team are available to speak to via email, phone (020 3355 2630) and on live chat. We offer a group email address (, and this allows the team member with the most relevant skills to assign themselves to helping the customer. We believe this ensures an efficient and high quality resolution.

It’s always nice to put a face to a name so we hope you enjoy this post!

Carol Peat – Support Team Leader

Carol (above) signed up with us in August 2009 and in her words “is still loving it”. Carol’s job is to ensure the smooth running of the support team and the services we offer. No day is the same and this is something she loves. If she’s not on the phone to our customers, she’s behind the scenes making sure everything is tip top.

Miss Peat is a very social bunny and often instigates nights out (and then regrets them the next day). She’s a huge fan of wine and recently Carol’s found a love for cycling, the gym and would love to do some mountain climbing in the future.

Mark Taylor – Support Assistant

Mark (above) is the longest standing Support team member and has been with since October 2007. Mark has an extensive knowledge of HTML and our API system so often helps customers with more technical questions.

In Mark’s words “In my spare time I like going to the cinema and eating, sometimes at the same time!”. His desk is the place to go when you want some food! He’s a big fan of Woking Football Club (and manages their email marketing) and enjoys building websites for friends and family.

Daisy Lang – Support Assistant

Daisy (above) has been part of the team since August this year, and her role is dedicated to helping our customers get the best possible experience out of If you call us, there’s a pretty good chance you’ll be speaking to her! Recently, Daisy has been branching out and writing some articles for the blog, so watch this space!

Outside of work Daisy loves to read books, play video games (I’m told that ‘Dragon Age: Origins’ is her current favourite). She’s Miss Trendy, loves vintage fashion and she sings in a retro girl band, The Sundaes. She also loves a good night out with our lovely team!

Katie Davis – Support Assistant

Katie (above) is the youngest member of and is originally from Stroud, Gloucestershire. Katie moved to London 3 years ago with an interest in media, TV and film. She decided to keep this as a hobby and joined in March this year. At work, Katie is learning HTML as well as creating account health checks for our customers. She’s also working on an SMS marketing project, coming soon!

Outside of work, Katie enjoys singing and playing instruments. She’s also a big fan of watching films, taking photos, going to gigs and going for walks … generally anything creative.