Email marketing benchmark reports

For the last five years we’ve been compiling annual reports to help you benchmark the performance of your email campaigns against your peers.

These benchmarks are unique as they focus on UK based small-medium sized businesses. There are lots of reports out there focused on large brands and US companies, but we found a real lack of UK specific data, so we thought we’d fix that.

Our email benchmarks are based on marketing emails sent by our UK clients – predominantly to UK based subscribers – and are broken down into different industry sectors, chosen by the clients themselves.

Get the latest – 2015 email benchmark report


For our 2015 report we analysed over 1 billion emails sent through the platform between 1st January and 31st December 2014.

These email campaigns are from small-medium sized UK organisations and public sector departments. All of these messages were permission-based and sent to opted-in lists (never to 3rd party or purchased lists).

The Benchmark Report shows the most commonly used performance metrics broken down across 25 different industry sectors. See how you compare!

Get the 2015 report here


Compare your own results

Did you know? If you are already a customer you can compare your campaign results with the averages for your industry directly in your account? Here’s how to set your industry sector and compare your results.

Benchmark terms and definitions

Let’s define some of the terms we’re using as several of these figures can be (and often are!) calculated in different ways.

All figures we use are based on unique user actions – for example we only count the same recipient opening a campaign once, if they open that campaign again we don’t count that as another open.

Bounced: messages returned by the receiving mail server as undeliverable.

Delivered: messages accepted for delivery by the receiving mail server i.e. total sent – bounced.

Open Rate: the percentage of delivered emails that were opened (measured by an image load or link click); i.e. number opened / delivered.

Clicks: the percentage of delivered emails that had a link clicked; i.e. unique clicks / delivered.

Unsubscribes: the percentage of delivered emails that result in an unsubscription; i.e.unsubscribes / delivered For some of the reports we use different ratios, as these are a better way to compare some aspects of campaign performance – these are:

Click to Open: the percentage of opened emails that had a link clicked; i.e. unique clicks / opens.

Unsubscribe to Open: the percentage of opened emails that result in an unsubscription; i.e. unsubscribes / opens.

We use these ‘x to Open’ figures as ways to compare the performance of the actual campaign content because these look at what happens after the first objective of someone actually opening the campaign has been achieved.

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