Our mission

We’ve spent the last 11 years dedicating ourselves to building the best tools to help businesses manage their Permission Marketing – and we’re just getting warmed up. We take what we do very seriously, but that doesn’t mean we can’t make it enjoyable!

Core principles

If you’re thinking of working with us we thought you should know the 5 core principles which drive our business.

1. Service is everything – however you interact with ultimately we are providing you with a service. When we created we took the decision to put customer service at our very centre. It’s hugely important to us and it’s one of our key differences.

Read about our customer service awards.

2. Simple is best – why make it complicated? We’ve gone back to first principles to design software (and services) which are easy to understand and intuitive to use. You’ll be up to speed in no time and your efficiency and productivity will increase.

3. It’s all about permission – there’s no other way. It’s the law, it’s polite and appropriate, but most of all it will enable you to build long-term relationships with your customers that build your reputation and grow your business.

Read more about permission.

4. Web-based software rocks! – (the techies call it SaaS). It’s accessible, fast and secure – simply an incredibly efficient way of delivering software to our customers. You’ll have all the benefit with virtually no IT overhead, administration or maintenance. Just log-in and go.

5. Do good – we love what we do and treasure the long-term relationships we build. We’ll always try to do our best for our customers and partners. We’re proud to support our community and are active supporters of local and national charities.

Read more about our customers.

Why work with us?

Selecting a solution provider is more than just the software or services they offer. We want you to make an informed decision, so here are 10 other reasons why we think you should consider working with us.

Why is different?

Dedication – we are 100% dedicated to e-marketing, specifically email, SMS and social media communications. As our customer you’ll benefit from the undivided focus and attention to detail which results from having e-marketing solutions as our 100% core business.

Experienced – We have a huge amount of experience and we’ve put it all into We regularly write articles on Permission Marketing and have been featured in the Daily Telegraph Business Club, The Federation of Small Business, Total Business Magazine and many more. We’ve even had a documentary about us on Channel 4.

Development – the platform is fully developed and maintained in-house. It means we can quickly incorporate new developments and customer requests. For you it means a continually improving platform and always having the latest technology at your fingertips.

Pioneering – as software developers we’re proud to be pioneers. Responsive design, precision marketing and behavioural targeting are just some of innovations where we lead the market – features which will improve your performance and keep you ahead of your competition.

Open – the platform is built around an open system architecture and comes with a full development API. It gives you (or us if you prefer) the ability to easily integrate your implementation to all of your other CRM and data applications.

Established – now in our 11th year, we are an established and proven solution partner. Work with us with 100% confidence that you are in the hands of experts. With thousands of customers across the globe you are not the first and you are far from alone.

Complete service – it’s not just about the software. We provide a full end-to-end service, from ensuring an effective and speedy set-up, through every day support and guidance, to professional management and execution of your complete digital strategy.

Support – delivering excellent customer support is deeply rooted in our company DNA. We’ve won awards for our service, but positive feedback from our customers is the only incentive we need. If you’ve worked with other providers we think you’ll like the difference.

Delivery – our ability to deliver email and SMS messages is everything to us. We take care of all the behind the scenes technologies and relationships for you. All you need to know is that we consistently have the highest delivery rates you’ll find, anywhere.

Scalable – our customers include start-ups, growing SME’s and international enterprises, with from 500 to over 5 million subscribers. With our scalable subscription packages you pay only for what you need, and our services are designed to expand with your changing needs.

The Total Support difference

The service is about much more than just software. We’re dedicated to helping you make the most of your online marketing by providing the best possible support.

We put customer service right at the heart of what we do and how we think. We aim to respond to emails as quickly as possible but if your issue is urgent then we’re just a phone call away with the lines open 9am to 5:30pm Monday to Thursday and 9am to 5:00pm Friday. We sometimes monitor email enquiries out-of-hours so don’t be worried if you receive an email from us.

Phone, email, live-chat, even face-to-face at our seminars and training sessions – we’re always here to help. The friendly team live and breathe Permission Marketing.

Because we design and develop all our solutions in-house, our support team can talk directly to our developers, ensuring we can solve issues quickly and constantly release great new features.

What our customers say…

“The support I have received has been fantastic. Whenever I send an enquiry its always dealt with quickly and efficiently – over all very impressed with” Interio.

“I find the support that gives is brilliant. There was a time when I was actually on the phone or email to you quite a lot and there’s always been fantastic support. I can’t fault it.” BeWILDerwood.

“Whenever we’ve had any problems we’ve found that the support service is really, really good. Even if we’ve had a problem that’s not directly system related, for example with our HTML, someone has helped, which I hadn’t been expecting.” Global Angels.

Above all it’s the customer service and support we receive from the team which goes miles to make me a happy customer.” Essentially White.

Read more customer comments here.

Meet the team

Meet the whole team

We’re about much more than just great software. We pride ourselves on the support and service that we provide, and that all starts with having a great team.

We don’t believe in hiding behind our website, so as well as email and chat we’re available on the phone and you can even pop-in and say hello in person.

Our customers

some of our clients

We’re proud to serve thousands of customers, large and small, around the world, in just about every industry imaginable.

Our clients include celebrities like Seal, global brands like The Economist, Pacha, Tourism Thailand and Pernod Ricard and thousands of small businesses.

Find out more about our customers here.

Awards we’ve won

We always strive to be the best and we’ve been fortunate enough to be recognised for our efforts.

Courvoisier future 500 - top 10 Make Your Mark Awards - Top 5 UK Young Business Entrepreneur The Orange Best Use of Technology in Business Award

National Business Awards 2007

The Cable & Wireless Award for Customer Focus – Winner, South East Region

The Cable & Wireless Award for Customer Focus – Finalist, National Awards

The Orange Best Use of Technology in Business Award – Highly Commended, South East Region

Our CEO, Matt McNeill has also received a number of awards:

Growing Business Magazine ‘Young Gun’ 2007 – Top 30 UK Entrepreneurs Under 35

The Observer/Courvoisier Future 500 – Top 10 Future Business Leader

Make Your Mark Awards – Top 5 UK Young Business Entrepreneur

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